Disney — The Showficiency Game

Walt Disney World needed help addressing long wait times at Character Meet & Greet locations throughout the park. Queue lines can get very long and guest experience can suffer if both show and efficiency are not properly balanced.

The Showficiency Game is a roleplay strategy simulation where cast members can apply the concepts of “Showficiency” by making the right choices while practicing managing guest flow while still creating magical experiences for the guests. During the simulation, learners decide which role to play: photographer, performer, or manager, with role-specific actions they can take in order to create the perfect balance of show and flow (efficiency).

The game was so well received that its use was expanded to all of the Disney parks.